PLEASE READ:
SHIPPING
We are a Type 07 FFL so you can ship your firearm directly to us.
- Ship your Grip Module/Frame/Firearm to
SRB Customs, LLC
1615 Park Promenade Place
Houston, TX 77047
- Please clean your grip module/frame/firearm before packing.
- Wrap your grip module with bubble wrap or anything to avoid damage on the item during travel.
- Include in the package a copy of your Government ID (Drivers License, Passport or Military ID) and a copy of your order.
- Return shipping is free on standard shipping.
- Please ship your firearm via UPS or FedEx.
- Consider purchasing a shipping insurance, SRB Customs, LLC will not be liable for any loss or damage of the item being delivered to us and will not be liable for any loss or damage of the item once left the business premises.
- Once the order has been placed you have to ship the grip module/frame/firearm within 5 business days or this will cause a delay.
- Please provide the tracking info once the item has been shipped.
RETURN POLICY
All sales are final on grip module or frame packages where the work has been completed so we can't offer you a reffund, exchange or store credit.
If applicable, you may return unused, unopened items (goods that we sell, grips, parts & accesories) within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Should you have any question, please email srbcustomsllc@gmail.com
TERMS AND CONDITIONS
I hereby consent the modification of my Firearm/Frame/Grip Module/Polymer Frame and understand that by doing so may void the factory warranty.
These Terms & Conditions release SRB Customs, LLC, owner/s, presidents, co-owners, employees, subcontractors and staff from all liability relating to injuries that may occur as a result of work or services performed. By acknowledging this agreement, I agree to hold SRB Customs, LLC entirely free from any liability, including financial responsibility for injuries incurred, regardless of whether injuries are caused by negligence. I also acknowledge the risks involved in modifying a firearm from its factory specifications. These risks include, but are not limited to, loss of factory warranty, financial loss, bodily harm or injuries including but not limited to death. I acknowledge that I am participating voluntarily, and that all risks have been made clear to me. By acknowledging the Terms & Conditions, I forfeit all rights to bring a lawsuit against SRB Customs, LLC for work or services rendered. Any and all modifications are performed as SRB Customs, LLC sees fit based upon their professional opinion and experience.
PRIVACY & SAFETY
COLLECTION OF PERSONAL INFORMATION
When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number. By giving us such information, you will need to consent by using it in the manner described in this policy. You may withdraw your consent at any time by emailing us at srbcustomsllc@gmail.com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.
COOKIES
Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Website and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.
SECURITY
All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.
If you have any further concerns about security, please email at srbcustomsllc@gmail.com.